The Casa Bella Decor Refund Policy

Need to return an item? No Problem. 
Call 855.CBDECOR, 855.223.3267 , or e-mail Customer Care at: cs@casabelladecor.net to authorize the transaction.

Returns must be made within 30 days of purchase. Items must be in original packaging and unused with any accessories included. The package must be mailed back to the shipping dept. and a refund will be issued at that time. Actual shipping charges (even on free shipping items) will not be refunded on all returns unless a product is defective or arrived damaged. If there is a problem with your order we will be glad to assist you in any way that we can!

We do have an extensive exchange program.  Due to the fact that we offer an array of vendors, we are typically able to offer an exchange for the item that you are desiring to return or exchange.  In the event you are requesting an exchange, please contact Customer Care via email at : cs@casabelladecor.net, text or phone to: 855.223.3267.

In the unlikely event that an item is broken in transit during the return process, you will be responsible for filing a claim with the shipping company to be reimbursed for the item. This is not a difficult process, however, delivery companies require the claim to be filed by the shipper, which on a return shipment would be you.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. You are responsible for return shipping costs.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@casabelladecor.net
Sale Items (if applicable)
Sale items will be refunded if they are returned within 30 days of purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@casabelladecor.net and send your item to: Casa Bella Decor, 1617 Park Place Avenue, Suite 110, Fort Worth, Texas 75110.

Cancellations

To fulfill your order quickly and to reserve your product, we process orders right away. All orders are processed within 24 hours. The only exception to this is if an item is back-ordered.

We understand you may need to cancel or modify an order and we will attempt to do so but we cannot guarantee cancellation of any order once it has been placed.

We cannot cancel any orders after they have been picked and packaged OR if you have received order shipment tracking.

Products noted as made-to-order or custom may not be canceled. This includes custom-made orders requiring specific designs, finishes, painting, and any custom-made furniture or finishes.  Custom-made items are specific to the customer and their specific wants or needs. 

We expend a great deal of time and costs on a custom-made piece, therefore orders falling into this category may not be canceled.

Please note: If you refuse a shipment due to buyer’s remorse, you will be refunded minus the original shipping, return shipping, and a 15% restocking fee.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 
Casa Bella Decor|1617 Park Place Avenue| Suite 110|Fort Worth, Texas 76110.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.