The Casa Bella Decor Shipping Policy

FREE SHIPPING ON ALL ORDERS!!!!

Sales tax is collected where required by law.

SAME OR NEXT DAY SHIPPING: Orders placed by noon Central Time will be shipped the same business day or the next business day the order is placed M-F. This is not a money-back guaranteed service, however, 99% of the time we will get your order out the same or the next business day. This offer excludes items that are out of stock.  The only exception to this policy is if the item requires "freight" delivery.  We are reliant upon the local "freight" carrier to arrange for delivery.  There can be minor delays in fulfillment due to this.

Our standard Super Saver shipping option is through a combination of FedEx Ground and USPS and takes approximately 3-5 business days within the Continental United States.

For a small charge, you can upgrade to Priority Ground service. This service takes only 1-4 business days. View a FedEx Ground Service Map to see approximate shipping times for your location.

Orders ship out Monday - Friday

Your complete order is important to us and we know you have taken time to pick out your items. In the unfortunate event an item is out of stock on your order due to an inventory error, we will contact you via email and/or phone to try to substitute or replace the out of stock item. If we do not hear from you within a 10-business day period, we will remove the out-of-stock item from your order and ship the remaining items. If your order qualifies for free shipping, we will honor the free shipping if the out-of-stock item drops your order total below the free shipping threshold.

Special order items listed as back ordered may still be purchased. Your entire order will be held until all the items arrive.

During periods of extreme heat across the country, we reserve the right to hold CANDLE orders placed towards the end of a work week if it is necessary to do so to avoid candles melting in transit. In these rare cases, orders will be shipped the following Monday.

Tracking numbers for Priority Ground services and Express services are automatically emailed within 24 hours after an order ships.

Unfortunately, at this time, we cannot ship to Puerto Rico, APO/FPO addresses and P.O. Boxes.

Note: If your order was shipped Priority Ground/FedEx. Freight and you need to modify your address after your order has been shipped, NO WORRIES!. Please reach out to our very capable and efficient customer care team and we will be happy to assist you in correcting the address..  We are here to help you and serve you!

Please Note: We do ship internationally!  We are not responsible for any loss or damage that occurs to orders that are forwarded to other countries by a third party shipping company. We are only responsible for the safe delivery of the package to the destination listed as the "Ship to" address on your order. Any problems beyond that point must be claimed with the third-party shipping company. If the shipment arrives to the shipping company in a damaged state, the shipping company will need to refuse the package at that point or contact us before sending the order out.